SLOAN STUDIO SHIPPING POLICY
Effective Date: August 3, 2026
1. SHIPPING AREA
We currently ship eligible retail products to valid addresses within the United States, subject to carrier and product restrictions. We do not ship to locations or addresses that our carriers or vendors cannot service.
2. ORDER PROCESSING
Orders are generally processed within 2–4 business days, excluding weekends and holidays. Processing times may be longer during launches, promotions, severe weather, holidays, inventory delays, or periods of high order volume.
An order confirmation is not a guarantee of acceptance or availability. You will receive a shipping confirmation with tracking information when available.
3. SHIPPING RATES
Free standard shipping is available on qualifying orders of $350 or more after discounts and before taxes, unless a different promotion is stated. Orders below the threshold are charged the shipping amount displayed at checkout.
Expedited shipping, when offered, affects carrier transit time only and does not shorten order-processing time.
4. DELIVERY ESTIMATES
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, access restrictions, and other events outside our control may affect delivery.
5. ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address. Contact contact@sloanstudionyc.com immediately after ordering if a correction is needed. We cannot guarantee changes after an order has entered processing.
Additional shipping charges may apply when an order is returned due to an incorrect, incomplete, refused, or undeliverable address.
6. TRACKING AND DELIVERY
Tracking may take time to update after the label is created. A carrier’s delivery scan will generally be treated as evidence of delivery. Please check the delivery area, household members, front desk, mailroom, building staff, and neighbors before reporting a missing package.
7. LOST, DAMAGED, OR MISSING ORDERS
Report damaged items, incorrect items, or missing contents within 48 hours of delivery by emailing contact@sloanstudionyc.com. Include the order number and clear photographs of the shipping box, label, packing materials, and affected items.
For a package that appears lost in transit or is marked delivered but cannot be located, contact us promptly. We may require you to complete a carrier claim or provide additional information. Replacements and refunds are evaluated individually and are not guaranteed when carrier tracking confirms delivery.
8. SHIPPING DAMAGE CAUSED BY TEMPERATURE
Certain skincare products may temporarily become warm or cold in transit. A temperature change alone does not necessarily mean a product is damaged. Contact us before using an item if the packaging is compromised, the product appears materially altered, or you have safety concerns.
9. SHIPPING RESTRICTIONS
Some products may be subject to manufacturer, destination, carrier, or professional-use restrictions. We may cancel and refund an order that cannot legally or safely be shipped.
10. CONTACT
Shipping questions: contact@sloanstudionyc.com