SLOAN STUDIO RETURN & REFUND POLICY
Effective Date: August 3, 2026
Because skincare and personal-care products require careful handling and quality control, returns are limited as described below.
1. FINAL-SALE ITEMS
The following are final sale and cannot be returned or exchanged except where required by law or where the item arrived damaged, defective, or incorrect:
• Opened, used, tested, unsealed, or altered skincare, cosmetics, personal-care, or hygiene products.
• Products without intact original packaging or safety seals.
• Gift cards.
• Services, service packages, promotional items, and complimentary gifts.
• Sale, clearance, special-order, or explicitly marked final-sale items.
2. ELIGIBLE UNOPENED RETURNS
An unopened, unused, undamaged retail product in its original sealed packaging may be eligible for return when:
• You contact us within 14 calendar days after delivery;
• We approve the return before it is sent; and
• The product is received in resalable condition.
To request authorization, email contact@sloanstudionyc.com with your order number, the item, and the reason for the request.
3. RETURN SHIPPING
Unless the item was incorrect, defective, or damaged upon arrival, the customer is responsible for return shipping and for ensuring the return arrives safely. Original shipping charges and expedited-shipping fees are nonrefundable.
Do not send a return without authorization. Unauthorized returns may be refused or returned to the sender.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us within 48 hours after delivery. Include the order number and clear photographs of the item, packaging, shipping label, and damage or error. Keep all packaging until the claim is resolved.
If we confirm that an item arrived damaged, defective, or incorrect, we may offer a replacement, store credit, or refund, depending on availability and the circumstances.
5. REFUNDS
Approved refunds are issued to the original payment method, generally after the returned item is received and inspected. Financial institutions may take additional time to post the credit.
We may reduce or deny a refund if an item is opened, used, damaged after delivery, missing components, or returned outside the approved process, except where law requires otherwise.
6. ALLERGIES, REACTIONS, AND PRODUCT SUITABILITY
Individual skin responses vary. Review product ingredients and directions before use and perform a patch test where appropriate. Disliking a texture, fragrance, shade, feel, or individual result does not make an opened product returnable.
Stop use and seek appropriate medical advice if you experience a concerning reaction. You may also report the issue to us and the manufacturer. This policy does not limit rights available under applicable law.
7. ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after processing begins. If an order has already shipped, the return rules above apply.
8. SERVICES AND APPOINTMENTS
Retail returns are separate from appointment cancellation fees, deposits, treatment packages, and professional-service charges. Services already rendered are not returnable. Concerns regarding a service should be reported promptly so they can be reviewed individually.
9. CONTACT
Return requests: contact@sloanstudionyc.com